Vermont Public Utility Commission

Frequently Asked Questions

  1. What is ePUC?
  2. How do I file a case online?
  3. How do I file a consumer complaint online?
  4. How do I file a public comment online?
  5. Are there ePUC training materials?
  6. Do I have to use ePUC to file a new case?
  7. Do I have to use ePUC to make filings in cases in which I am a party?
  8. What if I filed my case in paper but I would like to use ePUC for the rest of the case?
  9. Can I file documents containing asserted confidential information or confidential information using ePUC?
  10. Who has online access to a case?
  11. How do I subscribe to a case?
  12. What is the difference between an individual account and an agency account?
  13. I have an attorney representing me, can I have access to my case online?
  14. What document format(s) can I file in ePUC?
  15. Who has access to my ePUC account information?
  16. How do I enter the CAPTCHA information when registering?

1. What is ePUC?

ePUC is the public online document management system designed to help users file new cases, make filings in existing cases, access hearing and other case information, and search Public Utility Commission cases and documents filed or issued in those cases. ePUC currently includes all public documents in the following types of cases started after January 17, 2017: 1) applications for telecommunications facilities pursuant to 30 V.S.A. § 248a; 2) advance notices pursuant to 30 V.S.A. §§ 246; 248(f) and (g); and 248a(e); 3) applications for meteorological towers pursuant to 30 V.S.A. § 246; 4) petitions; 5) investigations initiated by the Commission; 6) public comments unrelated to a specific proceeding; 7) consumer complaints; 8) accounting orders; 9) proposed disconnect notice forms; 10) Commission rule 5.202 notices; 11) special contracts; 12) energy savings accounts; and 13) miscellaneous administrative matters. ePUC also includes all public documents in net-metering registration, application, and petition cases started after July 3, 2017. ePUC will be expanded to include other types of cases and Commission orders filed in older cases.

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2. How do I file a case online?

You can learn how to register for an ePUC account and how to file a case online by watching a quick series of ePUC training videos, available on the Commission's website under ePUC Help. Written instructions are also available under Create ePUC User Account and Make a Filing. Back to top

3. How do I file a consumer complaint online?

To file a consumer complaint online, you will need to register for an ePUC account (if you do not already have one), log in to ePUC, then select "Consumer Complaint" from the left navigation menu. To register for an ePUC account, click Create ePUC Account. With an ePUC account, you will be able to receive email messages from ePUC that update you on the progress of your case. Back to top

4. How do I file a public comment online?

To file a public comment online, if your comment is related to a specific case:
  • If you know the case number, click on "Search by Case Number," above, to find the case; otherwise use one of the other Case Searches to find the case number
  • Open the case in which you would like to file the public comment
  • Select "File a Public Comment" from the Select Action drop-down menu
  • Fill out and submit the form, attaching a document if necessary
If you cannot find the case number or if your comment is not related to a specific case:
  • Click on "Public Comment" in the left navigation
  • Fill out and submit the form, attaching a document if necessary
Note that you do not need to be a registered ePUC user or be logged in to ePUC to file a public comment directly into a case. Back to top

5. Are there ePUC training materials?

Yes. ePUC training materials are available on the Commission's website under ePUC Help. The materials include a Quick Guide to ePUC Form Icons and short training videos that show how to register for an ePUC account, how to file a case online, how to subscribe to an existing case, and how to file a public comment. Back to top

6. Do I have to use ePUC to file a new case?

No, online filing is not currently mandatory. However, as stated in the Commission's Standards and Procedures Applicable to Electronic Filing Using ePUC, if you use ePUC to file a case you will be required to continue to use ePUC throughout the case, including receiving electronic notice of documents filed by other parties and documents issued by the Commission in the case.

If you want to file a case in paper form, please see the Make a Filing section of the Commission's webpage for additional information on how to do so. Back to top

7. Do I have to use ePUC to make filings in cases in which I am a party?

While it is strongly encouraged that you use ePUC to make online filings, it is not required at this time.

If the case in which you are a party was started after January 17, 2017, and is being processed in ePUC, you may use ePUC to make online filings or you may file in paper and serve copies of those filings on other parties. However, as stated in the Commission's Standards and Procedures Applicable to Electronic Filing Using ePUC, if you choose to file paper documents with the Commission, you must provide paper copies of those documents to all other parties in the case and you will receive paper copies of documents filed by other parties or issued by the Commission. If you are participating in a case in paper form, you will not receive email messages about the case from ePUC (such as when documents are filed by parties or issued by the Commission).

In addition, nearly all cases that were started before January 17, 2017, will continue to be paper-based. Therefore, if your case was started before that date, you should continue to make filings in paper form and serve copies of your filings on other parties unless you have been notified by the Commission that you may file using ePUC. Back to top

8. What if I filed my case in paper but I would like to use ePUC for the rest of the case?

If you filed your case in paper after January 17, 2017, and the case is being processed in ePUC, you may file a letter with the Commission stating that you will be participating in the remainder of the case electronically. From that time forward, as stated in the Commission's Standards and Procedures Applicable to Electronic Filing Using ePUC, you will be required to continue to use ePUC for the remainder of the case, including receiving electronic notice of documents filed by other parties and documents issued by the Commission in the case.

If you filed your case in paper before January 17, 2017, the Commission will notify you if you may use ePUC for the remainder of the case.

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9. Can I file documents containing asserted confidential information or confidential information using ePUC?

Not at the present time. However, you may use ePUC to file public, non-confidential versions of documents containing asserted confidential information or confidential information. See the Commission's Standards and Procedures Applicable to Electronic Filing Using ePUC for more information.

Note that Commission staff may scan documents containing asserted confidential information or confidential information that were filed in hard copy into ePUC so that the electronic record of the case is complete. However, only Commission staff will be able to access such documents using ePUC.

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10. Who has online access to a case?

Anyone may view information about a case, including a list of public documents filed or issued in that case, the list of parties, and the schedule for the case. If Commission staff have entered any documents containing asserted confidential or confidential information into a case in ePUC, anyone may see that such documents have been filed in the case, but only Commission personnel will be able to see the contents of those documents in ePUC. Anyone may use ePUC to file a public comment or a motion to intervene in a case, but only parties may use ePUC to file other documents in a case. Back to top

11. How do I subscribe to a case?

To subscribe to a case, log into ePUC (creating an account if necessary), search for the case to which you would like to subscribe, select "Subscribe to a Case" from the "Select Action" drop-down menu, and fill in the fields on that screen.

To stop subscribing to a case, or to update the email address you used to subscribe, contact the Clerk of the Commission at puc.clerk@vermont.gov.

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12. What is the difference between an individual account and an agency account?

An individual account is for persons who are participating in a case as an individual. An agency account is for all organizations including law firms, businesses, interest groups, government agencies, etc. An organization only needs to create one agency account and then the organization’s own account administrator can create multiple users under that account. You will be asked to decide what kind of account you would like when you are registering. Back to top

13. I have an attorney representing me, can I have access to my case online?

Yes. Anyone may view information about your case, including a list of public documents filed or issued in your case, the list of parties, and the schedule for the case. While anyone may see that documents containing asserted confidential or confidential information have been entered into ePUC by Commission staff in a case, only Commission personnel will be able to see the contents of those documents.

However, the attorney who is representing you is considered your official representative, and only official representatives will be able to file other documents in the case. Back to top

14. What document format(s) can I file in ePUC?

Filings made through ePUC must be in one of the following file formats: .avi, .doc, .docx, .jpg, .mp4, .pdf, .ppt, .pptx, .ptx, searchable PDF/A, .xls, .xlsx. Submissions made in a different format will be neither received nor processed. Please also note that attachments cannot exceed 50MB. Back to top

15. Who has access to my ePUC account information?

Your account, along with the information you provide when registering for an account (email address, name, and street address), can be accessed and used by Commission personnel in order to carry out the regulatory process. Your account password cannot be accessed by Commission personnel. Back to top

16. How do I enter the CAPTCHA information when registering?

The CAPTCHA code requirement is to prove that you are a human and to prevent automated registration. It is a simple arithmetic problem.

If the CAPTCHA image is not displayed, please update your browser to the newest version. Alternatively, you may also try right-clicking on the broken image and then selecting "Show Image", but the more reliable solution is to update your browser. Back to top