Frequently Asked Questions | Vermont Public Utility Commission

1. What is ePUC?

ePUC is the public online document management system designed to help users file new cases, make filings in existing cases, access hearing and other case information, and search Public Utility Commission cases and documents filed or issued in those cases. ePUC currently includes all public documents in all types of cases filed with the Commission since 2017. It also includes most Commission orders issued since the early 1970s.

2. How do I file a case online?

You can learn how to register for an ePUC account and how to file a case online by watching a quick series of ePUC training videos, available on the Commission's website under ePUC Help. Written instructions are also available under Create ePUC User Account and Make a Filing. Back to top

3. How do I file a consumer complaint online?

To file a consumer complaint online, you will need to register for an ePUC account (if you do not already have one), log in to ePUC, then select "Consumer Complaint" from the left navigation menu. To register for an ePUC account, click Create ePUC User Account. With an ePUC account, you will be able to receive email messages from ePUC that update you on the progress of your case. Back to top

4. How do I file a public comment online?

To file a public comment online, if your comment is related to a specific case:

If you know the case number, click on "Search by Case Number," above, to find the case; otherwise use one of the other Case Searches to find the case number
Open the case in which you would like to file the public comment
Select "File a Public Comment" from the Select Action drop-down menu
Fill out and submit the form, attaching a document if necessary

If you cannot find the case number or if your comment is not related to a specific case:

Click on "Public Comment" in the left navigation
Fill out and submit the form, attaching a document if necessary

Note that you do not need to be a registered ePUC user or be logged in to ePUC to file a public comment. Back to top

5. Are there ePUC training materials?

Yes. ePUC training materials are available on the Commission's website under ePUC Help. The materials include a Quick Guide to ePUC Form Icons and short training videos that show how to register for an ePUC account, how to file a case online, how to subscribe to an existing case, and how to file a public comment. Back to top

6. Do I have to use ePUC to file a new case?

Yes, you must use ePUC to file a new case unless one of the exceptions in Commission Rule 2.110 applies. Public comments and consumer complaints may be filed using ePUC, by email to the Clerk of the Commission at puc.clerk@vermont.gov, or in paper.

To request a waiver under Commission Rule 2.110(B) of the requirement to use ePUC, you can file the Request for Waiver of Requirement to Use ePUC and Notice of Appearance form. Back to top

7. Do I have to use ePUC to make filings in cases in which I am a party?

Yes, you must use ePUC to make filings in cases in which you are a party unless one of the exceptions in Commission Rule 2.110 applies.

To request a waiver under Commission Rule 2.110(B) of the requirement to use ePUC, you can file the Request for Waiver of Requirement to Use ePUC and Notice of Appearance form. Back to top

8. Can I file documents containing asserted confidential information or confidential information using ePUC?

Not at the present time. However, you may use ePUC to file public, non-confidential versions of documents containing asserted confidential information or confidential information. See Commission Rule 2.226(B) for more information. Back to top

9. Who has online access to a case?

Anyone may view information about a case, including a list of public documents filed or issued in that case, the list of parties, and the schedule for the case. Anyone may use ePUC to file a public comment, a motion to intervene, or a notice of intervention in a case, but only parties may use ePUC to file other documents in a case. Back to top

10. How do I subscribe to a case?

To subscribe to a case, log into ePUC (creating an account if necessary), search for the case to which you would like to subscribe, select "Subscribe to a Case" from the "Select Action" drop-down menu, and fill in the fields on that screen.

To stop subscribing to a case, or to update the email address you used to subscribe, contact the Clerk of the Commission at puc.clerk@vermont.gov.

11. What is the difference between an individual account and an agency account?

An individual account is for persons who are participating in a case as an individual. An agency account is for all organizations including law firms, businesses, interest groups, government agencies, etc. An organization only needs to create one agency account and then the organization’s own account administrator can create multiple users under that account. You will be asked to decide what kind of account you would like when you are registering. Back to top

12. I have an attorney representing me, can I have access to my case online?

Yes. Anyone may view information about your case, including a list of public documents filed or issued in your case, the list of parties, and the schedule for the case. However, the attorney who is representing you is considered your official representative, and only official representatives will be able to file other documents in the case. Back to top

13. What document format(s) can I file in ePUC?

Filings made through ePUC must be in one of the following file formats: .avi, .doc, .docx, .jpg, .mp4, .pdf, .ppt, .pptx, .ptx, searchable PDF/A, .xls, .xlsx. Submissions made in a different format will be neither received nor processed. Please also note that attachments cannot exceed 50MB. Back to top

14. Who has access to my ePUC account information?

Your account, along with the information you provide when registering for an account (email address, name, and street address), can be accessed and used by Commission personnel in order to carry out the regulatory process. Your account password cannot be accessed by Commission personnel. Back to top

15. How do I enter the CAPTCHA information when registering?

The CAPTCHA code requirement is to prove that you are a human and to prevent automated registration. It is a simple arithmetic problem.

If the CAPTCHA image is not displayed, please update your browser to the newest version. Alternatively, you may also try right-clicking on the broken image and then selecting "Show Image", but the more reliable solution is to update your browser. Back to top